Introduction to the basic concepts and methods used to analyze and improve performance of operations in manufacturing and service organizations. Decisions and problems presented are related to operations strategy, job design, process design and layout, forecasting, inventory management, operations planning and control, material requirements planning, quality management, and just-in-time manufacturing.

Prerequisite: DS 101 and instructor permission.

Study of the major principles of quality management: customer focus, continuous improvement, employee involvement, and process improvement. Use of case studies and a project to gain knowledge in implementing quality management principles. Seminar.

Covers strategic theories and methods for designing, managing and improving operations systems in order to achieve the competitive priorities--cost, quality, delivery and flexibility--which support the business-level strategies of cost leadership and differentiation. Topics will include productivity and competitiveness, facilities, technology, just-in-time, resource planning systems, value analysis, quality, and human resource management.

Prerequisite: OPM 101.

Supervised work experience in business, governmental or service agencies for the purpose of increasing student understanding of the nature and scope of their operations. Supervision is provided by the faculty and the cooperating agencies.

Note: Open to upper division students, subject to permission of the Decision Sciences Area. Petitions can be obtained from the Student Affairs Office, Tahoe 2065. Open to declared business administration majors only.

Prerequisite: Minimum Sacramento State GPA of 2.5.

Individual projects or directed reading for students qualified to carry on independent work.

Note: Admission requires approval of the instructor and the Associate Dean. Petitions can be obtained from the Undergraduate Business Advising Center, Tahoe 1030.